Customer satisfaction: our greatest motivation!

Your success is what drives us.

Satisfied customers – our top priority. This is how we measure our success and this is what we build on. We work to the highest quality standards in order to ensure that you can always rely on us.

That is why we regularly assess our customers’ experiences. For final acceptance, commissioning of new machines as well as for repairs and service orders. 

Our questionnaire evaluates the central customer satisfaction criteria:

• Friendliness
• Quality
• Price-performance ratio 
• Availability
• Realization on schedule
• Qualification of staff
• Quality of completion
• Apllication engineering.

This is how our service assignments are evaluated by our customers.

We regularly publish the results of our customer surveys. The graph shows the average score for the individual criteria according to the German school system, where 1 represents the best score possible and 5 being the worst.