Your success is what drives us.

Satisfied customers – our top priority. This is how we measure our success and this is what we build on. We work to the highest quality standards in order to ensure that you can always rely on us.

That is why we regularly assess our customers’ experiences. For final acceptance, commissioning of new machines as well as for repairs and service orders. 

Our questionnaire evaluates the central customer satisfaction criteria:

  • Friendliness
  • Quality
  • Price-performance ratio 
  • Availability
  • Realization on schedule
  • Qualification of staff
  • Quality of completion
  • Apllication engineering.

This is how our service assignments are evaluated by our customers.

We regularly publish the results of our customer surveys. 

Are you satisfied?

Do you have any criticism or suggestions? We always encourage feedback:

T: +1 513 985 0500

You can also send an e-mail to info-us[at]arku.com.

Customer satisfaction 4/2023

Friendliness

4.5

Quality

4.1

Price-performance ratio

4.1

Accessibility

3.9

Implementation on schedule

4.4

Staff qualification

4.5

Execution quality

4.6

Deployment preparation

4.1

Customer survey in the mentioned period. Scale 1 (not good) to 5 (very good)

Additional information.

Contact us.

Do you have any questions? We have the answers. Whether suggestions or information about products and services: use our practical contact form. We will get in touch with you.

To the contact form

Our mission statement.

Our shared values define us. Because our quality is the product of demanding standards.

ARKU’s values and vision.