Reliable Service for less Downtimes. Worldwide

If our customers decide in favour of us, it is because we always offer a little bit more. More know-how. More innovation, and most importantly, more precision and responsiveness when it comes to our services. All services cover our complete product range that extends from precision leveling and deburring machines for sheet metal parts to coil line applications.

Fast and reliable service is crucial for all manufacturing companies to secure their machine investments. ARKU provides this comprehensive service for your machines. In Germany, the USA and in China and everywhere else in the world. 24 hours a day. 7 days a week. Feel free to contact us through our service hotline.

We support you from planning and commissioning, production support and training to maintenance, spare parts, service and repairs - comprehensive and from a single source.

ARKU Service at a Glance

ARKU SERVICE AGREEMENTS

ARKU SERVICE AGREEMENTS

Smart investment protection for your machine: we offer you comprehensive services ranging from the standard package to service contracts and tailored solutions right from the beginning. Our service team is always there for you.
ARKU SERVICE AGREEMENTS
SPARE PARTS SERVICE

SPARE PARTS SERVICE

ARKU provides process reliability for your production with sophisticated machines as well as comprehensive spare parts support for both original and third-party machines.

SPARE PARTS SERVICE
CUSTOMER SERVICE

CUSTOMER SERVICE

Competent and reliable: ARKU is your experienced machinery and service partner. Our customer service is there to assist you with everything from machine repairs and spare parts to professional consulting and support.
CUSTOMER SERVICE
MACHINE MODERNIZATION AND RETROFIT

MACHINE MODERNIZATION AND RETROFIT

Enhance the efficiency of your machines through retrofits and modernizations. These range from minor retrofits to complete overhauls. Carried out by your experienced partner for sheet metal processing machines: ARKU.
MACHINE MODERNIZATION AND RETROFIT

Deburring tools around the clock!

Discover an extensive selection of precision spare and wear parts specially developed for your deburring machines in the ARKU online store. Immerse yourself in our product world and order easily and directly online at any time.

Your Benefits

24/7 Hotline 

North American 24-hour hotline* with ARKU specialists:
+1 513 638 8554

* Standard data rates may apply

Available globally

At our headquarters in Baden-Baden, as well as at our subsidiaries in the USA and China. Additionally, we also have sales and service partners throughout the globe.

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Remote access

Remote access with systems such as Teleservice – for immediate troubleshooting remotely.

Satisfied customers

Our customers regularly give our services very good ratings.

Meet the ARKU Service-Team

Do you need support with planning the application of your new machine? Do you have questions about our used machines or would you like to modernize your equipment? 

You can find the right contact partner for your needs here. Our service team employees are all experts in their field and support you with their extensive technical knowledge. We look forward to your inquiry!

Sven Wagner

Sven Wagner

Service Manager

+1 (513) 985-0500

spareparts@arku.com

Jesse Martinez

Jesse Martinez

Field Service Engineer

+1 (513) 985-0500

spareparts@arku.com

Keith Smith

Keith Smith

Field Service Engineer

+1 (513) 985-0500

spareparts@arku.com

Palmer Erb

Palmer Erb

Field Service Engineer

+1 (513) 985-0500

spareparts@arku.com

frank-distler-square

Frank Distler

Field Service Engineer

+1 (513) 985-0500

spareparts@arku.com

Eric Ward

Eric Ward

Field Service Engineer

+1 (513) 985-0500

spareparts@arku.com

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