Head of Customer Service aims to achieve further improvements - video support gaining headway.

Extensive positive feedback proves that ARKU is well known for its good service. This has remained so despite the COVID-19 pandemic and currently supply chain disruptions: "We are making every effort to maintain and expand the service quality at ARKU", promises Peter Eiswirt, Head of Sales + Service.

In addition, he aims to make greater use of digitalization. Today, diverse tasks can be carried out without being present in person on site. "With teleservice, fault analyses and remote support via video systems, we can help our customers more quickly because this eliminates the need to travel", Eiswirt explains.

He still sees potential for efficiency, particularly within the company. The growth in deburring machines also leads to a greater volume of installed standard machines. "Naturally, that motivates us to work on streamlining internal processes", says the Head of Sales + Service.

The sites in Germany, China and the USA work autonomously, further accelerating the process. "This enables us to offer local service to customers in most countries and they appreciate this", Eiswirt concludes.