The Standard Package provides support from the first moment.

You automatically receive the Standard Package free of charge when you purchase your machine. This protects your investment from the very beginning. This package consists of:

  • 24-hour hotline: our hotline team is available worldwide, around the clock and seven days a week.
  • Teleservice: we can carry out diagnostics on your machine remotely for rapid troubleshooting.
  • Help desk: our electronic help desk ensures that every inquiry is processed within the shortest possible time.

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The Maintenance Contract for even more service.

This expanded service level offers the following benefits in addition to the services of the Standard Package:

  • Discounts on spare parts and consumables. This applies to all spare parts for your machine
  • Preventive maintenance: Regular, preventive maintenance is carried out by ARKU service technicians using defined checklists. The schedules are coordinated and documented by ARKU. A flat rate amount is billed after every service appointment.
  • Fixed working and traveling rates: These provide you with lower cost for travel and working times

Tailored solutions designed to perfectly meet your needs.

We work with you to create your tailored maintenance package. This ranges from individual service appointments to regular preventive maintenance as part of a sustained service concept. The maintenance is scheduled to precisely match your processes. This prevents expensive downtimes and can also increase the service life and the added value of your machinery. You can freely select the following services for your tailored maintenance package:

  • Teleservice
  • Software updates
  • Training updates
  • Safety check
  • Shorter reaction times
  • Expedited technician dispatch

Additional information.


Sven Wagner

Sven Wagner
Service Manager
P: +1 513 633 1198


Service terms and conditions

Please click here to read our full service terms and conditions.